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Contact and support
We are here to help with questions about the app.
What to include
- Ambar version (in Settings → About)
- iPhone model and iOS version
- Clear description of what happened and what you expected
- Steps to reproduce the issue, if you know them
- If you lost data: the ambar-support-diagnostics.json file (Settings → Help with my data) — no clinical data
- Screenshots without sensitive data, if possible
What not to send
Do not send exams, ID numbers, documents or sensitive information by email unless truly necessary and you are comfortable doing so.
Before writing
Many questions are already answered in the FAQ.
Lost your folder? See I lost my data.
See also the support guides.
Review the privacy policy as well.
Response time
We respond as quickly as possible on business days. Urgent health cases should be handled by medical services — app support does not handle emergencies.