Frequently asked questions

Ambar is a personal health folder for iPhone. It helps you organize symptoms, exams, appointments, documents, treatments, and other important information to bring to your next visit.

No. Ambar is a personal organization tool. It does not replace evaluation, diagnosis, or care by healthcare professionals.

No. Ambar does not diagnose health conditions. It only helps you record and organize information that you or your healthcare provider consider relevant.

No. Ambar does not prescribe, recommend, or change treatments. Treatment decisions should be made with qualified healthcare professionals.

For people who want to keep an organized health history — appointments, symptoms, exams, and treatments — privately on their own iPhone, with the option to sync via iCloud and share with caregivers when desired.

By default, your data stays on your iPhone. If you enable iCloud, a copy may be synced to your Apple account via CloudKit. Ambar does not maintain a central server with your health data.

The app is local-first. This website (webambar.app) is documentation and support only — it does not store your health data. Features that relied on a server in the previous version have been discontinued.

No. Ambar does not sell health data or use your records for advertising.

Yes. You can delete records in the app or remove the app from your iPhone. If you used iCloud, you may need to clear data in your Apple account according to system options.

Yes. Ambar lets you export your information as a .ambar file, which is a snapshot of your data at that moment.

It is an export file — a copy of your data at a specific point in time. It does not sync automatically; for always up-to-date data between people, use Care Circle.

No. .ambar files are static snapshots. If you need more recent data, request a new export or use Care Circle.

No. Ambar works locally on iPhone without iCloud. iCloud sync is optional.

It depends on your preferences and app settings. You control whether you want to use iCloud sync.

When enabled, Ambar data in your iCloud account may be synced across Apple devices signed into the same account, via CloudKit.

iCloud syncs in the background. A slow network, many documents, or the device in low power mode can delay updates. Data is saved locally first.

Check that you are on the same Apple account, that iCloud is active, that you have a stable connection, and wait a few minutes. See the guide at /suporte/icloud for more details.

Ambar can integrate with the Health app (HealthKit) when you explicitly grant permission in iOS settings.

No. Access to the Health app is controlled by you in iOS permissions. Ambar only reads categories you authorize.

Not automatically. Sharing done in the Health app (Apple Health Sharing) is separate from Ambar and Care Circle.

No. They are different systems. The Health app and Ambar have separate sharing. Care Circle is a feature of Ambar itself.

It is Ambar’s way of keeping health data up to date between authorized people — for example, a family member who helps with care.

Invite trusted people through the Care Circle flow in the app. They need to accept the invitation and have Ambar installed.

No. Sharing a Family subscription via Apple does not share your health data. They are independent.

It is a health profile that another authorized person can help maintain — for example, for a child or family member.

It indicates that the person’s identity has not been verified by Ambar. Creating a folder about someone does not prove identity or make you their legal representative.

The Free plan includes essential organization features. Updated details appear in the app.

Plus unlocks additional organization and productivity features. See the subscription screen in the app for the current list.

The Family plan can be shared via Apple Family Sharing. This shares the subscription, not health data.

You keep access to data already saved on the device. Paid-plan-only features will no longer be available according to subscription rules.

No. Your records remain on your iPhone. Essential export remains available.

In the app, use Restore Purchases in subscription settings. You must be signed in with the same Apple ID used for the purchase.

Visit /suporte/contato or email suporte@webambar.app. Also see the FAQ and guides at /suporte.

App version, iPhone model, iOS version, and a clear description of the issue. Screenshots without sensitive data help.

Avoid sending exams, tax ID numbers, identity documents, or detailed clinical information by email unless it is truly necessary and you are comfortable doing so.