Frequently asked questions

Ambar is a personal health folder for iPhone. It helps you organize symptoms, exams, appointments, documents, treatments, and other important information to bring to your next visit.

No. Ambar is a personal organization tool. It does not replace evaluation, diagnosis, or care by healthcare professionals.

No. Ambar does not diagnose health conditions. It only helps you record and organize information that you or your healthcare provider consider relevant.

No. Ambar does not prescribe, recommend, or change treatments. Treatment decisions should be made with qualified healthcare professionals.

For people who want to keep an organized health history — appointments, symptoms, exams, and treatments — privately on their own iPhone, with the option to sync via iCloud and share with caregivers when desired.

By default, your data stays on your iPhone. If you enable iCloud, a copy may be synced to your Apple account via CloudKit (Private Database). Ambar does not maintain a central server with your health data.

Not in normal use. The iCloud copy lives in your Apple ID. Installing the app or joining TestFlight does not open your private folder to the team. The Dashboard shows schema and aggregated metrics — not symptoms, exams, or notes. For support we prefer technical diagnostics without clinical content.

The app is local-first. This website (webambar.app) is documentation and support only — it does not store your health data. Features that relied on a server in the previous version have been discontinued.

No. Ambar does not sell health data or use your records for advertising.

Yes. You can delete records in the app or remove the app from your iPhone. If you used iCloud, you may need to clear data in your Apple account according to system options.

Yes. Ambar lets you export your information as a .ambar file, which is a snapshot of your data at that moment.

It is an export file — a copy of your data at a specific point in time. It does not sync automatically. In beta, .ambar is the most stable way to share a copy with someone else.

No. .ambar files are static snapshots. If you need more recent data, export again. Care Circle (continuous sync between Apple IDs) is still experimental in beta.

No. Ambar works locally on iPhone without iCloud. iCloud sync is optional.

It depends on your preferences and app settings. You control whether you want to use iCloud sync.

When enabled, Ambar data in your iCloud account may be synced across Apple devices signed into the same account, via CloudKit.

iCloud syncs in the background. A slow network, many documents, or the device in low power mode can delay updates. Data is saved locally first.

Check that you are on the same Apple account, that iCloud is active, that you have a stable connection, and wait a few minutes. See the guide at /suporte/icloud for more details.

Ambar can integrate with the Health app (HealthKit) when you explicitly grant permission in iOS settings.

No. Access to the Health app is controlled by you in iOS permissions. Ambar only reads categories you authorize.

Not automatically. Sharing done in the Health app (Apple Health Sharing) is separate from Ambar and Care Circle.

No. They are different systems. The Health app and Ambar have separate sharing. Care Circle is a feature of Ambar itself.

It is Ambar’s feature to try keeping data updated between people with different Apple IDs (e.g. you and a caregiver) via iCloud sharing. In the external beta it is experimental — it needs two people and validation is still limited.

In beta, the most stable path is exporting a .ambar file. If you want to try Care Circle (both people need Ambar + iCloud), use the in-app flow; if the invite fails or data never appears, fall back to .ambar and tell us what happened. Details: /suporte/circulo.

No. Only try if you and someone else are willing (two iPhones, two Apple IDs). Feedback about invite or sync failures is welcome.

AmbarPrivate is your folder sync. AmbarShare-* are Care Circle invite zones (one per profile). Incomplete attempts can leave extra zones; that does not delete AmbarPrivate. Guide: /suporte/icloud.

No. Sharing a Family subscription via Apple does not share your health data. They are independent.

It is a health profile that another authorized person can help maintain — for example, for a child or family member.

It indicates that the person’s identity has not been verified by Ambar. Creating a folder about someone does not prove identity or make you their legal representative.

No. Ambar is in an external beta (TestFlight). There are no subscriptions or charges right now — the pilot is free. When there is a commercial launch, /suporte/planos and the app will be updated.

No. Everything you try in the beta is available without a subscription.

Visit /suporte/contato or email ambarcare.app@gmail.com. Also see the FAQ and guides at /suporte.

App version, iPhone model, iOS version, and a clear description of the issue. Screenshots without sensitive data help.

Avoid sending exams, tax ID numbers, identity documents, or detailed clinical information by email unless it is truly necessary and you are comfortable doing so.